Shipping & Returns
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You may return most new, unworn within14 days for a full refund less shipping cost. You are responsible for return/exchange shipping cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please go through your account on our website and request a return authorization. We do not do exchanges, if you need a different size, simply order the right size, and send your original order back. All items need to be put into a separate box or mailer to ensure items are returned in original condition for a full refund, less shipping costs.
REFUND PROCESS & TIME FRAME
Old Fort Western Store processes most returns within 7 business days of receiving the returned merchandise to our store. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.
Please allow 12-24 hours for your order to process. If you place an order on Friday there is a chance your order will not process and go out until Monday. In an effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box and will not include a packing slip.
We reserve the right to adjust shipping charges. Additional shipping charges may apply to and larger sized items. Oversized packages (larger than 12" x 12" x 12") may require additional shipping charges based on prevailing rates.
Old Fort Western Store reserves the right to hold any order for a security review. If your order is affected, you will be notified.
If you place your order before 3pm on a regular business day (Monday through Friday), your order will begin processing that day.
If you place an order on a holiday, Saturday or Sunday, or after 3pm on a regular business day, your order will begin processing the following business day.
Actual delivery times may vary depending on item availability.
Our warehouse does not ship packages on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Old Fort Western Store reserves the right to retain the original shipping/handling fee and to require additional payment for costs we incur related to the return of the undeliverable packages or merchandise to us before reshipping.
These rates are based on weights and the size of the box required to ship and are subject to change depending on sizes/weights of actual items ordered, we reserve the right to adjust shipping charges as necessary.
Please send returns to the following address.
2028 East Lee Highway
Wytheville Va, 24382
Due to high volume of sales that we do via our website and store front we cannot do exchanges. Simply buy the product you need, and send the other back for a refund. We will get this processed as promptly as we can.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.