Old Fort Western Store is a family owned business that was established in 1992. Located in Wytheville Va, we strive to carry one of the largest selections of western apparel, boots, and tack in the area. Our number one priority is customer service. Please feel free to contact us, we will be glad to serve you.
Shipping policy
Please allow 12-24 hours for your order to process. If you place an order on Friday there is a chance your order will not process and go out until Monday. In an effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box and will not include a packing slip.
We reserve the right to adjust shipping charges. Additional shipping charges may apply to and larger sized items. Oversized packages (larger than 12" x 12" x 12") may require additional shipping charges based on prevailing rates.
Old Fort Western Store reserves the right to hold any order for a security review. If your order is affected, you will be notified.
SHIPPING TIMEFRAMES
If you place your order before 3pm on a regular business day (Monday through Friday), your order will begin processing that day.
If you place an order on a holiday, Saturday or Sunday, or after 3pm on a regular business day, your order will begin processing the following business day.
Actual delivery times may vary depending on item availability.
Our warehouse does not ship packages on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.
REFUSED/UNDELIVERABLE SHIPMENTS
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Old Fort Western Store reserves the right to retain the original shipping/handling fee and to require additional payment for costs we incur related to the return of the undeliverable packages or merchandise to us before reshipping.
SHIPPING
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
SHIPPING CHARGES
These rates are based on weights and the size of the box required to ship and are subject to change depending on sizes/weights of actual items ordered, we reserve the right to adjust shipping charges as necessary.
Please send returns to the following address.
2028 East Lee Highway
Suite B
Wytheville Va, 24382