Old Fort Western Store is a family owned business that was established in 1992. Located in Wytheville Va, we strive to carry one of the largest selections of western apparel, boots, and tack in the area. Our number one priority is customer service. Please feel free to contact us, we will be glad to serve you.
Refund policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You may return most new, unworn within14 days for a full refund less shipping cost. You are responsible for return/exchange shipping cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please go through your account on our website and request a return authorization. We do not do exchanges, if you need a different size, simply order the right size, and send your original order back. All items need to be put into a separate box or mailer to ensure items are returned in original condition for a full refund, less shipping costs.
REFUND PROCESS & TIME FRAME
Old Fort Western Store processes most returns within 7 business days of receiving the returned merchandise to our store. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.
EXCHANGES
Due to high volume of sales that we do via our website and store front we cannot do exchanges. Simply buy the product you need and send the other back for a refund. We will get this processed as promptly as we can.